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Gold
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Silver
Gold
Platinum
Palladium
At Mendoza’s Precious Metals, LLC (“we,” “us,” or “our”), we recognize that privacy is of the utmost importance, especially when dealing with high-value assets. This Privacy Policy outlines how we collect, use, and protect your personal information through all points of interaction, including our website, mobile applications, phone communications, and in-person events.
This policy applies to all interactions with Mendoza’s Precious Metals, including:
Use of our website: https://mendozaspreciousmetals.com.
Phone, email, and social media communications.
Attendance at coin shows, trade events, or physical office visits.
Interaction with our authorized service providers, marketing partners, and shipping carriers.
We collect several categories of Personal Information to provide a secure and efficient experience:
Identifiers: Legal name, alias, shipping/billing address, email address, IP address, and government-issued ID (required for high-value reporting/IRS Form 8300).
Commercial Information: Records of products purchased, obtained, or considered, and purchasing history or tendencies.
Financial Data: Payment card details, bank account information for wire transfers, and credit history (if applicable for financing).
Audio/Visual Data: Recordings of customer service calls for quality control and security footage at physical locations.
Technical & Geolocation Data: Browser type, search history, and location data used for fraud prevention and tax compliance.
Directly from You: When you complete a purchase, create an account, or speak with a representative.
Third-Party Supplements: We may supplement the information we collect with outside records from third parties (such as identity verification services or credit bureaus) to enhance our ability to serve you and prevent fraud.
Tracking Tools: We use cookies, pixel tags, and web beacons to monitor website performance and user interests.
We do not sell your personal information in the traditional sense. However, to the extent that modern advertising technology (like Google Analytics or social media plugins) is interpreted as a “sale” under applicable law, we comply with all relevant regulations.
We share data with:
Service Providers: Shipping carriers, payment processors, and automated fraud detection services.
Business Collaborators: Partners who assist in providing specialized services to you (e.g., third-party depositories).
Corporate Group: We may share information within our corporate structure for business operations, customer support, and security purposes.
Legal Obligations: To respond to law enforcement, court orders, or government investigatory bodies (e.g., AML/KYC requirements).
Our website uses cookies and social media plugins (e.g., Facebook, LinkedIn) to facilitate site navigation and personalize your experience.
Analytics: We use services like Google Analytics to understand user behavior and improve site quality.
Social Plugins: If you are logged into a social media account while browsing our site, these plugins may allow those platforms to track your activity. We do not control the content of these third-party plugins.
While we implement robust and reasonable security measures to protect your Personal Information and ensure secure transactions, no data transmission over the Internet can be guaranteed to be 100% secure. We encourage you to use caution when using the Internet and to maintain the confidentiality of your account passwords.
Our website and services are not directed toward children. We do not knowingly collect or solicit Personal Information from anyone under the age of 13 (or under 18, regarding financial transactions). If we discover we have collected information from a minor without verified parental consent, we will delete that information promptly.
Some internet browsers incorporate a “Do Not Track” (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, our website is not configured to respond to DNT signals.
For California Residents (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information:
Right to Know: You have the right to request disclosure of the specific pieces and categories of Personal Information we have collected about you over the past 12 months, the sources of that data, our business purposes for collecting it, and the categories of third parties with whom we share it.
Right to Delete & Precious Metals Exceptions: You have the right to request that we delete your Personal Information. However, please note: As a precious metals dealer, we are frequently exempt from deletion requests due to regulatory requirements and contractual obligations. We cannot and will not delete data if it is necessary to:
Complete a financial transaction, fulfill an ongoing contract, or collect on outstanding financial obligations (such as Market Loss Policy debts or contractual set-offs).
Detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity.
Comply with legal and regulatory obligations, including IRS reporting (e.g., Form 8300) and Anti-Money Laundering (AML) laws.
Right to Non-Discrimination: We will never deny you goods or services, or charge you different prices, for exercising your privacy rights.
California “Shine the Light”: You may request information regarding our disclosure of Personal Information to third parties for their direct marketing purposes once per calendar year.
For Nevada Residents
Under Nevada law, residents may opt out of the sale of certain “covered information.” We do not currently sell covered information. However, you may submit a request to ensure your data is not sold in the future by contacting us using the information below.
To exercise any of the rights listed above, please contact us via the methods in Section 12.
Verification Process: To protect your security, we will only fulfill “verifiable consumer requests.” We may require you to provide specific identifying information to match against our existing records. You do not need to create an account to make a request. We endeavor to respond to verified requests within 45 days. Authorized Agents: You may use an authorized agent registered with the Secretary of State to submit a request on your behalf, provided you supply written permission and verify your own identity directly with us.
Applicable Law: This Privacy Policy is governed by the laws of the State of [Insert Your State], without regard to its conflict of laws principles. Changes: We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new “Last Updated” date.
For any privacy-specific inquiries, or to exercise your data rights, please contact us at support@mendozaspreciousmetals.com